Please feel free to use our contact us page anytime you have a question. We will get in touch with the manufacturer if necessary to get your questions answered. Contact Us Page or email.
Are you an Authorized Dealer?
Yes! BikeRackIt.com only carries brands that we are 100% authorized dealers for. The manufacturer's FULL Warranty applies to all orders placed through our site. Items are either shipped from our warehouse or from the manufacturer directly.How to Purchase an Item that is Not on our Website?
Our goal is to keep BikeRackIt.com efficient and simple to use. This means we don't list every product out there. If there is something you wish to purchase from any of the manufacturers we carry, please email us using the "contact us page" link above. Provide us details of your request and one of our staff members will give you the best price possible and details on how to pay. Our price guarantee also applies to special orders.Ways to order:
Online: Find a product you would like to buy and add it to your shopping cart. Follow the instructions on the order page. In-stock items are shipped 24-48 hours after we receive the order.
By Phone: Our friendly, knowledgeable staff will help you make a selection based on your individual needs. Our top brands and competitive prices ensure that you will be satisfied with every phone purchase you make.
By Email: If you want to place your order through email, send us a message to firstname.lastname@example.org and one of our staff members will get back to you quickly with a total price including tax and shipping. Please include the product in mind, color, and any options or upgrades that you might require.
Does BikeRackIt.com Charge Sales Tax?
All applicable sales tax is included in the price. We do not add anything onto the prices advertised.
Can you ship to an APO Address?
At this time, we are unable to ship to APO addresses. We apologize for the inconvenience.
Can you ship to a P.O. Box?
At this time, we are unable to ship to P.O. Boxes due to the size of our products.
When will I be contacted to confirm my order?
If your item has options that weren't specified when ordering prior to shipping your order, a BikeRackIt.com representative will email you the order and lead time for delivery. For all normal orders we will send you a confirmation once your order ships.
When will I be contacted regarding the delivery?
Immediately after your order has shipped, we will email you with your shipping information. For large orders including freight shipping orders and orders over 250lbs, our shipping company may call you prior to delivery to coordinate a convenient delivery time for you.
How do I check the status of my order?
As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step.
Do you have a catalog?
Our website works as our online catalog. We try to add products regularly to give you the best possible selection. It would be difficult to for us to keep a printed catalog current. If you are unable to find what you are looking for please call or email us at email@example.com.
How do I know if an item is in stock?
We do our best to keep our online inventory updated. Occasionally, we may have items listed that may be out of stock. You will be contacted if the item is unavailable to ship. If you are looking for a specific color or model not listed in our store, please feel free to send us a message at firstname.lastname@example.org to inquire on availability.
The great news is since we are an authorized dealer for all products we carry, you will receive full warranties for everything you buy. Please check the manufacturer's website for their specific warranty terms and feel free to contact us if you need assistance filing a warranty claim with the manufacturer.
Questions About Shipping and Promotions?
Please see our Shipping and Returns Page.