Shipping and Returns Policy:
Products are shipped via FedEX, USPS and UPS within the continental US. We do not ship APO, FPO or to PO Boxes.
Orders $125 and up will ship free.
Orders under $125 ship for a flat $20 fee.
For International Shipping and orders to Alaska, Hawaii and Puerto Rico, please contact firstname.lastname@example.org to assess actual shipping costs.
Order Confirmation and Shipment:
As soon as you place your order you will receive an order confirmation e-mail. If your order is stock and we will process charges to your credit card it will ship within 3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 6 business days of your order feel free to follow up with us at email@example.com. If your item is backordered, we will inform you right away and you will have the option to cancel with no penalty.
If you are not 100% satisfied with your purchase, please contact us within 30 days to initiate your return. Return shipping is the responsibility of the buyer unless of merchant error. Any product you return must be in the same condition you received it and in the original packaging to qualify for a full refund. Opened and/or assembled items are subject to a 20% restocking fee. We do not accept used returns. If we deem the merchandise to be in a used condition we have the right to not issue a refund and it is the responsibility of the purchaser to pay for return shipping back to them within 90 days. Items that have not had return shipping paid for will be properly disposed of and will be considered forfeited.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card you used when placing your order.